{"id":4223,"date":"2021-04-03T11:04:01","date_gmt":"2021-04-03T11:04:01","guid":{"rendered":"http:\/\/dev.prdct.nl\/?p=4223"},"modified":"2021-04-03T11:04:01","modified_gmt":"2021-04-03T11:04:01","slug":"prdct-en-customer-service","status":"publish","type":"post","link":"https:\/\/prdct.nl\/en\/use-cases-en\/prdct-en-customer-service\/","title":{"rendered":"PRDCT and Customer Service"},"content":{"rendered":"\n<section class=\"block-single-content\" id=\"block_60684b31850b6\">\n    <header class=\"post-header\">\n                <nav class=\"posts-navigation\">\n            <a href=\"https:\/\/prdct.nl\/en\/use-cases-en\/prdct-maakt-omni-channel-campagnes-succesvol\/\" rel=\"prev\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29.214\" height=\"12.298\" viewBox=\"0 0 29.214 12.298\"><g id=\"Group_286\" data-name=\"Group 286\" transform=\"translate(1.23 0.592)\" opacity=\"0.998\"><line id=\"Line_23\" data-name=\"Line 23\" x1=\"27.536\" transform=\"translate(0.448 5.686)\" fill=\"none\" stroke=\"#45B6AD\" stroke-width=\"2\"\/><path id=\"Path_110\" data-name=\"Path 110\" d=\"M2680.61,2826l-3.988,5.429,3.988,5.7\" transform=\"translate(-2676.622 -2826)\" fill=\"none\" stroke=\"#45B6AD\" stroke-width=\"2\"\/><\/g><\/svg><\/a>&nbsp;&nbsp;&nbsp;&nbsp;|&nbsp;&nbsp;&nbsp;&nbsp;<a href=\"https:\/\/prdct.nl\/en\/value-added-services\/maturity-scan\/\" rel=\"next\"><svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"29.215\" height=\"12.298\" viewBox=\"0 0 29.215 12.298\"><g id=\"Group_285\" data-name=\"Group 285\" transform=\"translate(0 0.592)\"><line id=\"Line_23\" data-name=\"Line 23\" x2=\"27.536\" transform=\"translate(0 5.686)\" fill=\"none\" stroke=\"#45B6AD\" stroke-width=\"2\"\/><path id=\"Path_110\" data-name=\"Path 110\" d=\"M2676.622,2826l3.988,5.429-3.988,5.7\" transform=\"translate(-2652.625 -2826)\" fill=\"none\" stroke=\"#45B6AD\" stroke-width=\"2\"\/><\/g><\/svg><\/a>        <\/nav>\n    <\/header>\n\n    <div class=\"bcl-inner dotted section-inner\">\n        <div class=\"bcl-content\">\n                            <div class=\"single-featured-image\">\n                    <img decoding=\"async\" src=\"https:\/\/prdct.nl\/wp-content\/uploads\/2020\/11\/bicycle_path_large.jpg\">\n                <\/div>\n                                        <h2 class=\"bcl-subtitle\">Realtime customer data for the Customer Service team<\/h2>\n                                        <h1 class=\"bcl-title\">PRDCT and Customer Service<\/h1>\n                                        <div class=\"bcl-content-text\"><p><strong>Service Desk \u2013 Service Support<\/strong><\/p>\n<p>_PRDCT supports more than just marketing automation. You can also connect PRDCT to your customer service system, used by the customer service team in their customer interactions. PRDCT unifies data from multiple source systems into one complete customer view. This unified customer data can then be pushed to the customer service system. When customers contact the service centre, the service centre team have access to a complete set of customer information, covering history, past purchases, previous contacts, order and return statuses and a whole host of other useful information, ensuring the team can assist customers swiftly and accurately.<\/p>\n<p>&nbsp;<\/p>\n<p><strong>Realtime<\/strong><\/p>\n<p>PRDCT also includes an API platform which makes it easy to push data securely in real time to all your organisation\u2019s systems. The customer service system can access complete customer profiles from PRDCT via the API platform so that service desk employees have access to up-to-date relevant information whenever the customer calls.<\/p>\n<\/div>\n                    <\/div>\n    <\/div>\n<\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":7,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[24],"tags":[],"class_list":["post-4223","post","type-post","status-publish","format-standard","hentry","category-use-cases-en"],"acf":[],"_links":{"self":[{"href":"https:\/\/prdct.nl\/en\/wp-json\/wp\/v2\/posts\/4223","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/prdct.nl\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/prdct.nl\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/prdct.nl\/en\/wp-json\/wp\/v2\/users\/7"}],"replies":[{"embeddable":true,"href":"https:\/\/prdct.nl\/en\/wp-json\/wp\/v2\/comments?post=4223"}],"version-history":[{"count":0,"href":"https:\/\/prdct.nl\/en\/wp-json\/wp\/v2\/posts\/4223\/revisions"}],"wp:attachment":[{"href":"https:\/\/prdct.nl\/en\/wp-json\/wp\/v2\/media?parent=4223"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/prdct.nl\/en\/wp-json\/wp\/v2\/categories?post=4223"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/prdct.nl\/en\/wp-json\/wp\/v2\/tags?post=4223"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}